Question 1

What areas do you serve?

Accepted Answer

White Square serves the entire Miami metropolitan area and South Florida, including Miami Beach, Coral Gables, Brickell, Coconut Grove, Doral, Aventura, Sunny Isles Beach, Key Biscayne, Pinecrest, and Fort Lauderdale.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, White Square is fully licensed and insured in the State of Florida. We carry comprehensive general liability insurance and worker's compensation coverage for your complete peace of mind.

Question 3

How do I book a cleaning?

Accepted Answer

You can book a cleaning by calling us at (305) 906-2466, emailing info@whitesquareusa.com, or filling out the contact form on our website. We'll respond within 1 business hour to discuss your needs and schedule.

Question 4

What is your cancellation policy?

Accepted Answer

We require 24 hours notice for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee.

Question 5

Do you offer free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all our services. Use our online calculator for an instant estimate, or contact us for a personalized quote.

Question 6

How is pricing determined?

Accepted Answer

Our pricing is based on the size of your space (square footage), the type of service needed, the number of rooms, and any additional services requested. We provide transparent, upfront pricing with no hidden fees.

Question 7

Do you offer discounts for recurring services?

Accepted Answer

Yes! We offer significant discounts for recurring service contracts. Long-term clients enjoy up to 20% off. Weekly commercial clients save 15%, and bi-weekly residential clients save 10%.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and electronic payments. Payment is due upon completion of service.

Question 9

Is there a minimum charge?

Accepted Answer

Minimum charges vary by service type. Contact us for specific details about your cleaning needs.

Question 10

What's included in a standard residential cleaning?

Accepted Answer

Our standard residential cleaning includes dusting all surfaces, vacuuming and mopping floors, cleaning and sanitizing bathrooms, wiping kitchen counters and appliances, and tidying living areas. We follow a customized Sparkle Clean Checklist for every visit.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

No, many clients provide a key or access code. All our team members are background-checked, insured, and bonded. You can trust us with your home.

Question 12

Do you bring your own supplies?

Accepted Answer

Yes, we bring all necessary cleaning supplies and professional equipment. If you prefer specific products or have allergies, let us know and we'll accommodate your needs.

Question 13

What if I'm not satisfied with the cleaning?

Accepted Answer

We offer a Sparkle Satisfaction Guarantee. If you're not happy with any aspect of our service, contact us within 24 hours and we'll re-clean the area at no additional cost.

Question 14

Do you offer after-hours commercial cleaning?

Accepted Answer

Yes, we offer flexible scheduling including after-hours, overnight, weekend, and holiday cleaning to minimize disruption to your business operations.

Question 15

Can you handle large commercial spaces?

Accepted Answer

Absolutely. We have the team capacity and equipment to handle facilities of any size, from small offices to large warehouses and multi-story buildings.

Question 16

Do you offer daily cleaning services?

Accepted Answer

Yes, we offer daily, weekly, bi-weekly, and custom frequency cleaning schedules for commercial clients. Daily service clients enjoy our best pricing with 25% savings.

Question 17

Are your cleaners trained for commercial environments?

Accepted Answer

Yes, our commercial cleaning staff is trained in OSHA safety standards, proper chemical handling, and industry-specific cleaning protocols.

Question 18

How quickly can you clean a property before a showing?

Accepted Answer

We offer same-day and next-day availability for real estate clients. For post-showing refreshes, we can typically accommodate requests with as little as 4 hours notice.

Question 19

Do you offer discounts for realtors with multiple listings?

Accepted Answer

Yes, we offer volume discounts for real estate professionals. Contact us to discuss a partnership arrangement that fits your business needs.

Question 20

What's the difference between your real estate cleaning tiers?

Accepted Answer

We offer four tiers: Standard Pre-Sale ($0.20/sqft), Post-Showing Refresh ($0.28/sqft), Move-In/Move-Out ($0.35/sqft), and Staging Prep Deep Clean ($0.40/sqft). Each tier is designed for a specific stage of the property transaction.

Frequently Asked Questions

General Questions

Pricing & Payment

Residential Cleaning

Commercial Cleaning

Real Estate Cleaning

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